Welcome to our online claim submission website

You will need to answer a series of questions relating to you, your booking and about your claim. Please ensure you have all documentation relating to your booking and claim to hand before you proceed.

Bookings through a Travel Agent

If your holiday was booked through a Travel Agent, the Agent may be able to help with your claim by using the online claim form and assist you in making a claim. You will need all the necessary documentation and your Agent should be able to help you with this and to complete the claims form.

In some cases the Agent may have already refunded your money and the Agent will be looking for reimbursement. In these cases you must still complete a claims form and in addition you will need to sign a Customer Assignment Form authorising Bonded Coach Holidays to pay the Travel Agent.

It should be noted that travel insurance is not covered by the Bond but your Agent may be able to transfer this to another booking.



New Claim

For a new claim PROCEED.


Retrieve Claim

Retrieve / search for an existing claim, if you have saved a partially completed claim you can search for it here. Please enter your surname and claim number below


You must answer all questions as accurately as possible as this will be the information your claim will be assessed on.

If you need to find out an answer to a question or to locate some paperwork, then please click on the 'Save' button so you will be able to return to your questionnaire at a later time.

* Please complete all the required fields