Welcome to our online claim submission website

You will need to answer a series of questions relating to you, your policy and about your claim. Please ensure you have all documentation relating to your policy and claim to hand before you proceed. You will be able to select what type of claim you wish to make after completing some personal detail questions.

New Claim

For a new claim please enter the Surname of the lead person on your policy, Policy Number or booking reference and press PROCEED.


(or booking reference if insurance paid as part of holiday booking)

Retrieve Claim

Retrieve / search for an existing claim, if you have saved a partially completed claim you can search for it here. Please enter your surname and claim number below


You must answer all questions as accurately as possible as this will be the information your claim will be assessed on.

If you need to find out an answer to a question or to locate some paperwork, then please click on the 'Save' button so you will be able to return to your questionnaire at a later time.

* Please complete all the required fields

If you are claiming under one of the following sections, please consult the policy wording for alternative methods on how to make a claim, as this service is not currently available:

  • Personal Accident
  • Personal Liability
  • Legal Expenses
  • Hijack
  • Pet Care
  • Wintersports
  • Golf Cover
  • End supplier / Financial Failure